MEMPHIS, Tenn. – Some Memphis apartment residents are furious after their cars were towed away by their own apartment complex.
WREG was told this was done in the name of improvements, and officials said residents were notified.
Kensington Manor Apartments, off Getwell Road, needed a facelift. But Denozanna Moore said residents weren’t given enough warning of their cars being moved.
“When it rains, potholes come in and they pile up right in the back of our trash cans,” Moore said. “My thing is Sunday at 6:15 p.m., you put notes in the door knocking on the door saying ‘You have to move your car at 7 p.m., they’ll start towing.
Moore said last Monday was the first email notice. A map from the apartment managers showed where the paving would be done first.
“They put sections on a map,” Moore said. “And most people don’t understand the map.”
Moore also said she then received a written note on her doorstep on April 17 that work would begin the next day. They had until 7 p.m. on Easter evening to move their cars.
“On Easter Sunday, people enjoy the service, meals and homes of other family members and they don’t check emails either,” Moore said. “I started telling all the neighbors, ‘They’re towing cars tonight. 7 p.m. sharp.
Her family moved her car and thought everything was fine, but the next morning her car was gone and costing $175 plus a $30 a day storage fee to get it out. Moore is still without his car.
“I said ‘They towed my car. You all said you were going to do zone four, which the maintenance man explained to me,'” Moore said.
Management told us they did their due diligence, notifying residents early and going door to door on Sundays. They said about 11 cars were towed.
“People run out of money after we pay our rent and utility bills. We’re running out of money,” Moore said. “There was an older lady in the office when I walked in there. She asked me ‘Can you help me get my car? I need money to get my car. I feel so bad for her because she’s older than me.
Moore, who is preparing to bury her mother, said it will cost her $265 to get her car out later this week, plus an additional $125 as she will have to have her car towed to a repair shop.
“I feel like if the maintenance man told me to park between this gate and this gate, I would say you should give me my car back,” she said.
WREG has contacted apartment management headquarters and is awaiting a response.
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